Frequently Asked Questions
Common questions and answers about Pinebi IT Solutions services.
What is Pinebi IT Solutions?
Pinebi IT Solutions is a technology company with over 20 years of experience, providing software, hardware and e-transformation solutions for businesses. POS software, ERP systems, barcode scanners, handheld terminals, e-invoice and e-archive invoice integrations are among our main services.
What is the difference between e-invoice and e-archive invoice?
E-invoice is transmitted through GIB (Revenue Administration) when both parties are e-invoice taxpayers. E-archive invoice is issued to recipients who are not e-invoice taxpayers and can be delivered via email or paper printout.
Which sectors are POS systems suitable for?
POS systems are suitable for all types of businesses in the retail sector including supermarkets, restaurants, cafes, stores, pharmacies and hotels. We offer sector-specific POS software and hardware solutions.
Is there a warranty for hardware products?
Yes, all hardware products we sell (barcode scanners, handheld terminals, POS screens, label printers, etc.) are covered by manufacturer warranty, typically 1-2 years. We also provide technical support and maintenance services.
How can I get technical support?
You can reach our call center at 0850 346 32 48, send an email to [email protected], or leave a message on our contact page. Our expert team will get back to you as soon as possible.
Which platforms do your software solutions support?
Our software solutions support Windows, Android and web-based platforms. With cloud infrastructure, you can access your data from anywhere. Integration with your existing ERP and accounting programs is also available.
Have a question?
If you could not find the answer you are looking for, contact us.